Communication – Rules for Life

Communication – Rules for Life

Rules for Communication (or Rules for Life)

I’m an accountant. Accountants are notoriously bad at communication, and there’s usually a reason: numbers are straightforward, clear, concise, easy to line up and sort. I love doing taxes. You put the numbers in their place, finalize the return, send it off, and you’re done.

Except you’re not, not always. Sometimes the Canada Revenue Agency wants to talk about that dinner meeting, or those moving costs, or that dependent credit. That’s when you realize numbers were never as clear as you thought.

I saw this everywhere in my work, but nowhere more than in my years as a Financial Neutral in the Collaborative Divorce Process. I discovered I was working more with communication than numbers, and that the real work happened in communication, which is hard, especially for an accountant. The numbers are so clear. Why can’t my client decide?

Wanting a concrete answer, the way accountants do, I ended up with five rules. I call them rules for life.

Rule 1: Know Yourself and Know Your Financial Situation

After my divorce, I enrolled in a career program to learn how to write a resume, having been out of the workforce for five years as a stay-at-home mom. Six weeks later, I sent out resumes and heard nothing, zip, zero, nada.

The problem wasn’t the resume. The problem was I didn’t want any of those jobs, and it showed in every cover letter I wrote. I was following someone else’s template because I didn’t know what I actually wanted.

I spent six months waking up in a panic about money, writing cover letters I didn’t believe in, finding ways to scrape by in between. Slowly, with the help of a coach, I got to know myself well enough to realize I needed to start my own business, despite a vow I’d made to myself at fifteen that I never would. As soon as I said it out loud, people started calling to ask for my help. I had to look honestly at my finances first, panic filters and all, and once I did, I saw I could manage the short-term dip it would take to get there.

Rule 2: Know the Person You’re Communicating With

The flip side of knowing yourself is knowing the person across from you. This is where it gets tricky and emotional, which accountants tend not to love.

I had to tell my co-parent I was starting a business, since his child support depended on my income. I told him by email. He responded almost instantly, which was unusual. I got defensive. We went back and forth until we hit a six-month deadlock, and eventually ended up in court.

Which means I broke Rule 2 before I’d really learned it, and had to detour through Rule 3 to get back to it.

Rule 3: Set Up Neutral Time and Space to Communicate

Court is not neutral. It’s public, it’s stressful, and a judge who has heard it all before will look at you like you’re both being unreasonable, then send you off to try again before he’ll even set a hearing.

That’s what happened to us. Instead of a hearing, we were assigned time with a mediator to try to resolve things privately, at a time we chose together, without an audience. She listened to both of us and made us listen to each other, then sent us to counselling. Back to Rule 2.

Rule 2, Again

We sat in a counsellor’s office for three hours doing one thing: taking turns speaking and repeating back what the other person said, before either of us was allowed to respond. I wanted to interrupt constantly. I was rolling my eyes, squirming, nearly at a breaking point.

Rule 4: Shut Up and Listen

If you actually want to resolve a conflict, you have to understand what it’s about. I could have argued my case all day and never once understood what was driving my co-parent. The counsellor made me sit still and paraphrase what he’d said, feeding me the words when I couldn’t find them myself: “Renée, say this back to him.”

So I did. And as I sat there repeating his feelings back to him, I noticed something. Something in him settled. Some of the fight went out of the room. He looked like he felt heard.

Then it was my turn to speak, and his turn to repeat what I’d said. Hearing my own words come back to me, without being argued with, took some of the fight out of me too. I felt heard.

When I’d finished, the counsellor asked, “How can you help him with how he’s feeling?”

“I don’t know. I can’t fix it,” I said.

“And you don’t need to.”

That single line took apart every argument I’d been building. I couldn’t change how he felt, and he couldn’t change how I felt, but just having it acknowledged did something neither of us expected. I understood, finally, that what he was doing had nothing to do with me.

If you find yourself interrupting, or feel a “but” rising in your throat, that’s the moment you’ve been triggered. You don’t have to argue with how someone feels. You just have to hear it. Arguing only entrenches people further, since now they need to defend the feeling instead of moving through it.

Rule 5: You’re Never Done

Being an accountant, I hoped that would be the end of it. Resolved, filed, closed. It wasn’t. There are always new numbers to wrangle, new issues to sit through. I got a lot of practice, and in the process, learned enough to help other people do the same.

Avoid then capitulate

Avoid, Then Capitulate

Collaboration works through exploration. Here’s what I mean by that.

We’re all a bit like icebergs. A small part of us shows above the surface, but the real mass, the values and experience that actually shape how we respond to things, sits underwater where no one else can see it. Other people only see the tip, and they build assumptions about us from that alone. Most conflict comes from exactly this gap: neither person can see what’s actually driving the other.

To work through conflict, you have to explore what’s under the surface, both yours and theirs. Once you both understand what’s actually going on down there, solutions tend to become obvious, and because you both arrived at it together, you both actually buy into it.

The catch is that almost none of us are trained to be collaborative, and the moment you actually need the skill is usually the moment you’re too emotional to use it. So instead, everyone falls back on whatever style of conflict was trained into them, not through a course, but through personality and life experience layered together over time. Some people are trained to fight and win. Some avoid. Some capitulate.

I was trained to avoid first, then capitulate once avoidance stopped working. I know this about myself. I know it doesn’t serve me. I still fall into it every single time.

Knowing that, I’ve built myself some guardrails.

Rule 1: Never answer right away. Give yourself time to think, even when you feel completely certain, calm, and clear. You’re probably not as settled as you think.

This past weekend, someone asked me a favour. I said I needed time to think, even though I already knew my answer was no. I felt sure of it. I said I needed time anyway, because I’ve surprised myself before.

Rule 2: Don’t poll people outside the conflict. I broke this one almost immediately, because I assumed everyone would agree with me. They didn’t. What I got instead was a pile of other people’s values and beliefs that had nothing to do with mine, which left me more confused and a little guilty, not more decided. Interestingly, the opinions split cleanly along gender lines: the women leaned toward capitulating, and the men said, “Do what makes you happy.”

Confused and stuck, I spent Sunday morning just sitting with each possible answer to see how it felt. Saying yes felt bad, and saying no felt equally bad.

Rule 3: When you start to cry, snap, or turn into someone you don’t like, stop and take a break. So I rode my bike. That should be its own rule. Find your version of the bike ride. It feels indulgent when there’s a conflict to resolve, but it’s not optional. Most of us were trained to think enjoying ourselves is somehow wrong, especially with work left undone.

Rule 4: Once you’ve fallen back into your old pattern, return to the process. After my ride, I felt clear again. This morning I emailed the person who’d asked the favour and asked to meet again, since there’s no clean answer yet. We need to explore what’s actually underneath the request, and what’s underneath my resistance to it. Once we both understand that, a solution will show up that actually works for both of us.

If the other person doesn’t want to meet that way, that’s simply a new conflict, and the only real move is to explore why, using the same process all over again, more practice. Endless practice.

Rule 5: Implement the solution, then go live your life. Sooner or later, another conflict will show up, and you’ll get to do all of this again.

I still don’t know how this particular one turns out. But writing through it, same as the collaborative process itself, has already done what it needed to do.

Ex Flare-Ups

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Ex Flare-Ups

Some things in life flare up on you. No warning, no pattern you can predict; they’re just suddenly there.

That’s how I’ve come to think of dealing with my ex. Not constant, not even frequent, but when it happens, it happens fast and hits harder than you’d expect for something so infrequent.

I’ve noticed these flare-ups tend to cluster around the predictable stress points: birthdays, holidays, the usual suspects. And I have exactly as much control over the timing as you’d expect: none.

I know the honest counterargument here: I chose to marry him, and whether something he says or does actually counts as a “flare-up” is really just my own interpretation. It’s not an illness. It’s a reaction. That distinction matters, and I don’t want to pretend otherwise.

But the useful part of the comparison holds anyway: whether something is a genuine crisis or just my own reaction to it, having a strategy for managing the reaction still matters. So over time, I built one.

The flare-ups come on suddenly, out of nowhere, infrequent but sharp. I never see them coming. Instead, I built a response system for after they hit.

First, I write out my full, unfiltered, knee-jerk emotional reaction, everything, no editing, no restraint, in an email. I ensure the “to” field is empty before I even start typing, so there’s no chance of accidentally sending it to him. When I’m done, I send it to a dummy account of my own instead. I don’t fully understand why it works, but it does. Something about hitting send, even into the void, gets it out of my system.

Then I give myself time. I don’t run straight to my support network to vent about whatever the latest thing was, not for a few days at least.

I breathe. I try to meditate. I remind myself that things rarely turn out as badly as my imagination insists they will.

None of this makes the flare-up disappear. But it does take the edge off the worst symptoms, the sleeplessness, the short temper, all of it.

More importantly, it gets me to a place where I can actually deal with him productively. Before I had any of this in place, my instinct was either to fight or to avoid entirely. Fighting feeds the flare-up. Avoiding leaves you sitting in dread, waiting for the next one.

So this time, I emailed him and proposed we talk in person, with some ground rules set in advance to keep the conversation collaborative.

After a few conversations, things settled. We’re back in a good routine, and I’m still working on ways to keep these flare-ups further and further apart.

Empathy Works Both Ways

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Empathy Works Both Ways

Empathy is an interesting thing. I’ve always felt like I have a bit too much of it. I empathize easily with someone in pain, and I’ll spend a good chunk of time trying to figure out how to help them. If I can’t, I feel bad about it.

For a long time, I thought of this as a trait that mostly benefited other people and mildly cost me, all that energy spent trying to solve problems that weren’t mine, followed by guilt whenever I couldn’t fix them.

Recently I had a bit of a rethink. Empathy has actually been helping me more than I realized. Understanding that other people are carrying their own real struggles helps put my own in perspective, and my own problems often start looking a lot smaller by comparison. My life starts looking pretty good. I get happier. Things flow better.

This came up recently while thinking through a hypothetical I sometimes use with clients: two co-parents, newly separated, splitting time with their kids roughly evenly, each trying to rebuild their own life around a new schedule. One of them is stepping back into paid work after years focused on the kids, and she’s scared her kids will feel abandoned and that she’ll miss them on the weeks they’re gone. The other is taking on a much bigger share of hands-on parenting than before, and he’s stuck on the fact that he’s still paying support while doing more parenting than he ever has.

In a conversation like that, it’s easy to watch two people get more and more entrenched in their own position, each one certain they’ve drawn the short straw; each one stops actually hearing the other. Once people get to comparing whose situation is worse, they’ve usually stopped listening entirely.

Watching a dynamic like that, what strikes me is how much unseen fear is actually shared between them. Both people are stepping into something new. Both are afraid of what they’re about to lose. If either one could actually see that the other person’s fear is just as real as their own, they’d probably stop spending all their energy defending their own hurt and start being curious about the other person’s instead.

That’s what real collaboration looks like when it happens naturally. And it comes from exactly one place: empathy for the person on the other side of the table.

Sometimes the gap is too wide in the moment, the dislike too fresh, the fear too loud. In those cases, the best move is usually just a break. Time and distance, given enough of it, tend to let a little natural empathy creep back in on its own.

When you Remember the Discussion Differently from the agreement

When You Remember the Discussion Differently Than the Agreement

I’ve noticed something about how my ex and I approached decisions differently during our separation negotiations, and it’s made me think more generally about how mismatched decision-making styles can quietly sabotage even a well-intentioned agreement.

I tend to gather information until I run out of time or simply have to decide. I’ll tell the full story, get into the minutiae, circle a topic from every angle before I feel ready to commit to anything. My ex, from what I could tell, worked the opposite way: too much information and he’d start to shut down, mentally stepping back from the decision entirely rather than wading through it all with me.

I think about our actual negotiation meetings now and can see exactly where that mismatch caused real damage. I’d tell story after story, walk through every detail I thought mattered. At some point, I now realize, he simply stopped absorbing any of it.

How do I know? Because we’ve had disagreement after disagreement since, both of us convinced the other broke the agreement. I’ll think: how does he not remember we agreed to this out loud? We discussed it for at least an hour, on three separate occasions. But our written agreement doesn’t always reflect those lengthy conversations, partly because time and money pressure eventually pushed me to sign it before every detail was fully nailed down.

At the time, I was certain the agreement captured everything we needed. In some ways, I still think that it’s one of the longer, more thorough agreements I’ve come across. But when it comes to actually applying it to real decisions, we still get stuck, because we walked away from those meetings with two different understandings of what we’d actually settled.

I’ve thought a lot about how to prevent that gap from forming in the first place. What I’ve landed on isn’t a guaranteed fix, just a few things worth trying if you and your ex are heading into real conflict over an agreement:

Keep the agreement’s flexibility limited where you can. Vague, adaptable language sounds reasonable in the room, but it leaves too much room for two different memories of the same conversation.

Make sure the final document actually reflects everything you both deemed important enough to spend real time discussing. If it came up more than once in your meetings, it should be written down, not just assumed.

Get it reviewed by someone whose perspective differs from your own, not necessarily by gender, but by how you and your ex tend to process things differently. I had my dad review mine, and looking back, I doubt he actually read the whole thing; it was long enough that even I understood why. That alone should have told me it needed simplifying. I never had anyone review it who processed information the way my ex did, and that gap might have caught something before it became a recurring fight.

Build in a trial period for anything that doesn’t need to be locked in immediately. Testing a new arrangement in practice, before it’s permanent, tends to surface misunderstandings faster than any amount of additional discussion would.

I have been thinking about how to prevent this from happening, and all I have are suggestions. If there is considerable conflict between you and your ex, then you need to:
  1. Have limited flexibility in your agreement.
  2. Ensure that it reflects everything you deemed important enough to discuss in your meetings.
  3. If you are a woman, have both a man and a woman review the agreement on your behalf and vice-versa. I had my dad review mine, but in fact I don’t think he even read it because it was so long. That should have been a clue that we needed to simplify our agreement. I didn’t have a woman review it, and that might have pointed out where I went wrong.
  4. Have a trial period testing out your new agreement for things that do not need to be decided right away.

Rules for Email

Rules for Email

When my ex and I first separated, I spent a long time carefully crafting every email to him, trying to make sure there was nothing in it that could be read as offensive. I didn’t want another attack coming back at me; reading those was genuinely painful. How could this person I’d been partnered with for twenty years, who I’d had children with, who I’d put first for most of my adult life, write the things he was writing?

So I spent hours on each email. Clear, concise, no blame, no judgment.

I’d still get an attack back. Something always got misread or twisted.

I’d try to defend myself, take just as much care crafting that reply, and still get something upsetting in return.

It was brutal. He kept finding ways past every defence I put up, every boundary I tried to hold.

One day something finally pushed me over the edge. I was exhausted by the endless back-and-forth. I needed out of that cycle, whatever it took.

So I built myself some rules:

  • Keep emails short. Five sentences, maximum.
  • Wait a day or two after an upsetting reply before responding.
  • Don’t defend myself, especially when asked to. That’s just handing him another opening to attack my values.
  • Don’t discuss the emails with anyone else afterward.

These rules are hard to actually stick to. I get plenty of practice failing at them and trying again. If you’re newly separated, I’d bet you’re getting the same practice.

Eventually the emails got shorter on both ends, and further apart. Not because either of us changed, but because I stopped feeding the cycle new material to work with.